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	<title>mark&#039;s madness &#187; customer service</title>
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	<link>http://www.505legacy.com/blog</link>
	<description>a peek into the circus in my mind</description>
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		<title>Brent&#8217;s Deli 2 &#8211; The Mustard Gets Thicker</title>
		<link>http://www.505legacy.com/blog/2010/brents-deli-2-the-mustard-gets-thicker/</link>
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		<pubDate>Thu, 25 Feb 2010 18:07:41 +0000</pubDate>
		<dc:creator>Mark Loventhal</dc:creator>
				<category><![CDATA[rants]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.505legacy.com/blog/?p=295</guid>
		<description><![CDATA[So my wife goes into Brent&#8217;s Deli yesterday (knowing full-well how I feel about that place) for lunch with her mom.  She was told she couldn&#8217;t be seated until her entire party was present.  She asked when that had changed because she&#8217;d never heard that before.  The hostess rudely told her that she&#8217;d just have [...]]]></description>
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		<title>Banking Horror Stories</title>
		<link>http://www.505legacy.com/blog/2010/banking-horror-stories/</link>
		<comments>http://www.505legacy.com/blog/2010/banking-horror-stories/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 15:38:13 +0000</pubDate>
		<dc:creator>Mark Loventhal</dc:creator>
				<category><![CDATA[blog]]></category>
		<category><![CDATA[Bank of America]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.505legacy.com/blog/?p=184</guid>
		<description><![CDATA[The time has come for me to switch banks.  I am currently with City National Bank which has awful hours and almost no ATMs.   Even if they had ATMs, I couldn&#8217;t use one since the last cards the bank sent me expired two years ago.  They were supposed to send new ones, but that hasn&#8217;t [...]]]></description>
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		<title>Customer Service?</title>
		<link>http://www.505legacy.com/blog/2010/customer-service/</link>
		<comments>http://www.505legacy.com/blog/2010/customer-service/#comments</comments>
		<pubDate>Sun, 24 Jan 2010 01:13:51 +0000</pubDate>
		<dc:creator>Mark Loventhal</dc:creator>
				<category><![CDATA[rants]]></category>
		<category><![CDATA[customer service]]></category>

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		<description><![CDATA[Ok, so today I went to Brent&#8217;s Deli for the last time.  There was one customer ahead of me when I went to pick-up my to-go order.  Three girls were trying to help the one customer who got the wrong check.  I stood there holding my daughter for 5 minutes without being acknowledged by anyone, [...]]]></description>
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