Ok, so today I went to Brent’s Deli for the last time. There was one customer ahead of me when I went to pick-up my to-go order. Three girls were trying to help the one customer who got the wrong check. I stood there holding my daughter for 5 minutes without being acknowledged by anyone, even though the other three people behind the counter were not helping anyone. After being very patient, the girl at the register continued to ignore me after the person ahead of me left [I was standing 2 feet from the cashier] when she took the check and credit card of a guy who walked right up next to me and began to ring him up. I said, “excuse me, I was waiting here for five minutes.” The customer apologized, but the girls said nothing as she continued to finish the transaction. I asked if I could get my order and the cashier was rude as she got it. I asked to speak to the owner who was standing right there. As I began to explain my issue, he walked away from me! As I asked again to express my concern for the bad service, he again walked away. I loudly [as if I ever do anything quietly] announced that I never have this problem at Country Deli in Chatsworth and exited.
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