http://www.505legacy.com/blog/2010/customer-service/ A peek into the circus inside my head Thu, 12 Aug 2010 13:43:19 -0700 http://wordpress.org/?v=374 hourly 1 http://www.505legacy.com/blog/2010/customer-service/comment-page-1/#comment-10 Jodi Sat, 30 Jan 2010 08:04:21 +0000 http://www.505legacy.com/blog/?p=12#comment-10 Oh Mark, that sucks! I love it there. I guess I need a new favorite deli. Oh Mark, that sucks! I love it there. I guess I need a new favorite deli.

]]> http://www.505legacy.com/blog/2010/customer-service/comment-page-1/#comment-9 Mike Thu, 28 Jan 2010 04:43:31 +0000 http://www.505legacy.com/blog/?p=12#comment-9 My son who is now 17 worked there for 1 1/2 years and just recently quit. He was expecting a year end bonus (nothing big-maybe $50 or $100). He never got one and no explanation until he asked why-he was told that he made a wise-crack at an employee meeting 6+ months earlier and they made a note of it and put him on the shit list. He was so bummed that he finished his shift and politely told them that was not the way to treat an employee-all he wanted was a little recognition for his work. I believe Brent's owner(s) take for granted that they have a thriving business and that employee appreciation and customer service is what can make or break any business. Needless to say my immediate family which makes up 20+ will no longer be patronizing Brent's. My son who is now 17 worked there for 1 1/2 years and just recently quit.
He was expecting a year end bonus (nothing big-maybe $50 or $100). He never got one and no explanation until he asked why-he was told that he made a wise-crack at an employee meeting 6+ months earlier and they made a note of it and put him on the shit list. He was so bummed that he finished his shift and politely told them that was not the way to treat an employee-all he wanted was a little recognition for his work. I believe Brent’s owner(s) take for granted that they have a thriving business and that employee appreciation and customer service is what can make or break any business.
Needless to say my immediate family which makes up 20+ will no longer be patronizing Brent’s.

]]> http://www.505legacy.com/blog/2010/customer-service/comment-page-1/#comment-3 Elaine Sun, 24 Jan 2010 05:46:31 +0000 http://www.505legacy.com/blog/?p=12#comment-3 Wow Mark! That's pretty bad. I think I would've said the same thing. Can't believe the OWNER walked away from you! (welcome to the blogging world). :-) Wow Mark! That’s pretty bad. I think I would’ve said the same thing. Can’t believe the OWNER walked away from you! (welcome to the blogging world).

]]> http://www.505legacy.com/blog/2010/customer-service/comment-page-1/#comment-2 Brent Sun, 24 Jan 2010 01:26:23 +0000 http://www.505legacy.com/blog/?p=12#comment-2 Ok so I have been once and will never go again to Carrabba's (http://www.carrabbas.com/index.aspx) in Chandler, AZ. We sat down immediately and it took forever for the waitress to come over to order drinks. Then when we ordered water to start she was not happy. I ordered a soup special and it was tasteless, so I returned for another. And the waitress took it personally and appeared to be put out. Then when my Mezzaluna (chicken ravioli) arrived they too were tasteless. When she asked and I told her it was ok, she was disinterested and walked away. I would normally say something but I was with friends I had not seen for a long time, so we paid and left. On the way out the hostess told us she hoped to see us soon, and I told her she would never see us again, and did nothing to try and win back our service. This is just a bad version of Macaroni Grille and you should just stay away from it. Ok so I have been once and will never go again to Carrabba’s (http://www.carrabbas.com/index.aspx) in Chandler, AZ. We sat down immediately and it took forever for the waitress to come over to order drinks. Then when we ordered water to start she was not happy. I ordered a soup special and it was tasteless, so I returned for another. And the waitress took it personally and appeared to be put out. Then when my Mezzaluna (chicken ravioli) arrived they too were tasteless. When she asked and I told her it was ok, she was disinterested and walked away. I would normally say something but I was with friends I had not seen for a long time, so we paid and left. On the way out the hostess told us she hoped to see us soon, and I told her she would never see us again, and did nothing to try and win back our service. This is just a bad version of Macaroni Grille and you should just stay away from it.

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