Mark's Madness

Banking Horror Stories

The time has come for me to switch banks.  I am currently with City National Bank which has awful hours and almost no ATMs.   Even if they had ATMs, I couldn’t use one since the last cards the bank sent me expired two years ago.  They were supposed to send new ones, but that hasn’t happened.

I decided to share my worst banking horror story, and I’d love to hear yours.

When I was banking with B of A, I had a checking account , a savings account, a Visa card, and a 6 month CD with them.  I received a notice in the mail that my credit card had been canceled at my request.  Seeing as how I never made that request, I called Bank of America to clear up the situation.  When I spoke to the operator, she told me the account had been closed at my request.  I told her that I never made that request and that I would like to re-open the account.  I was informed that the account couldn’t be re-opened once it was closed but that I could open a new credit card account.  I told the agent that I would do whatever was simplest to get my Visa up and running ASAP.  After a “brief” time on hold I was told that I didn’t qualify and could not get a card from B of A.  I asked to speak to her supervisor.  When the Bank of America  supervisor came on the line, he curtly told me that there was nothing he could do.  I explained that the account was closed by mistake and I just wanted things to be put back how they were.  He didn’t care.  I let him know that I would be closing all of my Bank of America accounts, transferring  my credit card balance, and taking my business to another bank.  Still nothing.  There was no concept of the value of a customer or even the desire to make money of the interest on my credit account.  

So this story wasn’t a total nightmare.  That’s what I am trying to avoid.   I am sure there are banking nightmare stories from every bank.  Tell us yours.